Evergreen Life Services

SIL Manager


NWLA- Bossier City


Full Time

Position Description: SIL Manager 
Reports To: SIL Program Supervisor 
FLSA: Non-Exempt 
Created: May 11, 2011 
Updated: October 14, 2022 

Job Summary 

The Waiver Program Manager will manage all aspects of the Medicaid Waiver Services Program which encompasses the Supported Independent Living Program.  

The SIL Manager will be responsible for the supervision of the SIL direct support staff and must be able to analyze consumer’s needs and implement Plans of Care.  

Essential Job Functions 
∙ Oversee and manage the Waiver Program. 
∙ Act as liaison between agencies or families admitting individuals into any of the Waiver Programs. 
∙ Monitor quality assurance for all Waiver Programs. 
∙ Collect all necessary documentation for billing. 
∙ Submit all billing and documentation to the Corporate Office timely and accurate. 
∙ Act as a contact to all Support Coordination Agencies. 
∙ Ensure that Critical Incident Reports are completed as necessary and tracked. 
∙ Participate in Human Rights/Quality Assurance Committee meetings with all necessary members. 
∙ Assist in monitoring budgets for all Waiver Programs and assist in making adjustments where possible. 
∙ Maintain current licenses for Waiver Programs and ensure that any and all deficiencies for surveys are answered and corrections are implemented as required. 
∙ Assist in the management of consumers’ checking accounts/financial records. 
∙ Locate and maintain consumers’ housing-related needs.  
∙ Implement Plans of Care for all Waiver Participants. 
∙ Ensure that in-service training is provided to all staff on each consumer’s Plan of Care. 
∙ Make certain that the services provided match those approved in the Plan of Care.  
∙ Maintain effective communication with support coordinators on an ongoing basis for each individual served. 
∙ Assist consumers to identify and achieve individual goals. 
∙ Perform any other duties as instructed by the supervisor or division director. 

Physical Demands: 
∙ Frequently travels 
∙ Constantly moves about to coordinate work 
∙ Occasionally moves and positions objects weighing up to 50 pounds  
∙ Occasionally exposed to viruses and infectious conditions

Special Demands: 
∙ Ability to meet the public in a manner that reflects creditably upon the organization and  must have the ability to deal with consumers and staff in a manner that is conducive to  harmony and their best efforts 
∙ Must be adaptable and have the ability to make decisions 
∙ May be required to attend seminars or job-related training courses 
∙ Must have understanding, patience, and tact in dealing with consumers, their families or  advocates, and other agencies involved in providing support for consumers 
∙ Must have the ability to maintain good working relationships with Evergreen staff and with  contacts from other agencies or entities 
∙ Must be able to prioritize work tasks  
∙ Must be able to work without close personal supervision 

∙ High school graduate or GED, with at least three years of hands-on experience in the mental retardation field, with some time spent in a supervisory capacity. Bachelor’s degree in a related field preferred. 
∙ Previous experience in an ICF/MR in a supervisory capacity is highly desirable. 

Job Knowledge: 
∙ Must have a working knowledge of matching specific supports and interventions to the  unique needs of the people in the home 
∙ Must have a working knowledge of person-centeredness 

Employment Variables: 
∙ Some evening and weekend work may be required to meet the needs of the individual consumers. Must be in constant contact with staff, consumers, their families, and other support agencies. Travel required. Must be able to be on-call at all times and respond to emergencies in a timely manner.  

Supervisory Responsibilities: 
∙ Will have supervisory responsibilities. 

Employment Variables 
∙ Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation.  
∙ Must pass a drug screen and criminal background check. 

Working Environment 
∙ General office environment 

Company Website: evergreenls.org

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