Evergreen Life Services

SIL Program Supervisor


NWLA- Bossier City


Full Time

Position Description:  SIL Program Supervisor 
Reports To:   Executive Director
Created: January 8, 2014
Revised: April 21, 2021

Job Summary

The SIL Program Supervisor will be responsible for the supervision of the SIL direct support staff and must be able to analyze individual(s) served needs and implement Plans of Care.  
Essential Job Functions

  • Oversee and manage the Waiver Program.
  • Act as a liaison between agencies or families admitting individuals into any of the Waiver Programs.
  • Monitor quality assurance for all Waiver Programs.
  • Collect all necessary documentation for billing.
  • Submit all billing and documentation to the Corporate Office timely and accurately.
  • Act as a contact to all Support Coordination Agencies.
  • Ensure that Critical Incident Reports are completed as necessary and tracked.
  • Participate in Human Rights/Quality Assurance Committee meetings with all necessary members.
  • Assist in monitoring budgets for all Waiver Programs and assist in making adjustments where possible.
  • Maintain current licenses for Waiver Programs and ensure that any and all deficiencies for surveys are answered and corrections are implemented as required.
  • Assist in the management of individual(s) served to check accounts/financial records.
  • Locate and maintain individual(s) served housing related needs. 
  • Implement Plans of Care for all Waiver Participants.
  • Ensure that in-service training is provided to all staff on each individual(s) served Plan of Care.
  • Make certain that the services provided match those approved in the Plan of Care. 
  • Maintain effective communication with support coordinators on an ongoing basis for each individual served.
  • Assist individual(s) served to identify and achieve individual goals.
  • Perform any other duties as instructed by supervisor or Executive Director.

Qualifications/Experience/Job Knowledge

  • High school graduate or GED, with at least one (1) years’ hands on experience in the intellectual and developmental disabilities field, with some time spent in a supervisory capacity. 
  • Bachelor’s degree in related field preferred.
  • Previous experience in an ICF/MR in a supervisory capacity is highly desirable.
  • Must have a working knowledge of matching specific supports and interventions to the unique needs of the people in the home
  • Must have a working knowledge of person centeredness
  • Working knowledge of Windows 7, Office 2010 applications, and aptitude to learn other software programs as required for this position.

Physical Requirements

  • Frequently travels
  • Constantly moves about to coordinate work
  • Regularly works in fast pace environment with multiple task deadlines
  • Regularly moves and positions objects weighing up to 50 pounds 
  • Occasionally exposed to viruses and infectious conditions
  • Constantly alert and observant during working hours

Reasonable accommodations may be made to enable individuals with disabilities or a medical condition to perform the essential functions. 

Supervisory Responsibilities:

  • Will supervise
Special Requirements

  • Ability to meet the public in a manner that reflects creditably upon the organization and must have the ability to deal with individual(s) served and staff in a manner that is conducive to harmony and their best efforts
  •  Must be adaptable and have the ability to make decisions     
  • May be required to attend seminars or job-related training courses
  •  Must have understanding, patience and tact in dealing with individual(s) served, their families or advocates and other agencies involved in providing support for individual(s) served
  •  Must have the ability to maintain good working relationships with Evergreen staff and with contacts from other agencies or entities
  • Must be able to prioritize work tasks 
  •  Must be able to work without close personal supervision 
Employment Variables 
Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation. Must pass drug screen and criminal background check. 
Working Environment

General office environment 

Company Website: evergreenls.org

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